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Open Today Sales: 9 AM-7 PMOpen Today Service: 7 AM-6 PMOpen Today Parts: 7 AM-6 PM
Olympia Jeep
We’re proud to provide all the convenience of online car buying with the kind of customer service and trust you can only get with small local businesses like ours.
Explore Our Inventory Online
As a small business, we work hard every day at Olympia Jeep to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains 😂.
The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.
We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.
A great car buying experience is just the beginning. Our team is here to help you have a great car owning experience.
Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.
New And Used Inventory Available
We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.
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Chrissy was the best! Personable, knowledgeable nice, polite and fun. The whole deal went very efficiently with her. I definitely would recommend her to who would be looking for a new car. Micheal was very nice and attentive and knowledgeable nice and polite as well.
Jim was awesome and he helped me find the perfect Chrysler minivan for me and my family. Thank you.
Everyone was helpful. Good service and friendly. Clean working conditions. Information was presented and explained in detail. Answered all of my questions.
Great customer service, highly recommended. Great experience. Store was very cleanly. Found everything we were looking for and more.
Just bought jeep gladiator night hawk. RC was freaking amazing to work with!! Will definitely be back.
RC is awesome to work with! The dealership is very clean and comfortable. The energy of the whole experience was enjoyable and relaxing.
Luke was a pleasure to work with. He didn't pressure and listened to my desires. The dealership is clean and modern. Dealership has complimentary water and coffee.
Heard a lot of horrible things about them so I had to check them out and it’s true they are phenomenal! I highly recommend and definitely in the near future be back to do more business. Thank y’all.
Jeep Olympia was a good place to shop for a Jeep. The Jeep I got was at a good price and I got a good price for my trade-in. Thank you I am happy with my purchase.
RC was an amazing sales guy to work with. Very informative. Friendly! Very very polite.
Easy and straightforward to deal with. Competent salesperson who understood the product and didn’t pressure the sale.
RC was real straight forward and easy to deal to deal with. He took his time, answered a lot of questions, and gave us different options when we were trying to make our decision to purchase a car. Overall, RC was a pleasure to deal with.
Fast pleasant experience, Chrissy is the bestgot me the car I wanted at a fair price
I cannot say enough good about this very high quality dealership. After hours of paperwork on a vehicle I purchased and drove home I found an issue with it. I called them to complain. Not only did they cancel all the paper work. They charged me nothing and gave my old vehicle back no questions asked. These guys are the best!! If you want a truly High Quality and Honest group of people, this is where you should go to purchase a new or preowned Vehicle. I wrote this review gladly based only on my own experience with them.
RC was great to work with. Clear, prompt, communication was very important and made the deal happen.
Michael was Amazing! Made everything so smooth and quick! Love Olympia Jeep! I’ve bought 3 new Jeeps from them!
I am from out of town needed work done to my truck. So I called service and the lady that helped me is very helpful.
My husband and I went into Olympia Chrysler Jeep looking at a vehicle we had seen online. We were already pre approved through our bank and we knew what we wanted to spend. The vehicle we had our heart set on was just not going to work with our budget. Tyler and Jerry were willing to crunch some numbers, go through another bank see if we could get the monthly payment down but we really wanted to stick with our lender. We asked if there was anything else that might work for us and they brought out another vehicle. We ... Read More Full review text opened.DealerRater - Apr 7, 2025
My husband and I went into Olympia Chrysler Jeep looking at a vehicle we had seen online. We were already pre approved through our bank and we knew what we wanted to spend. The vehicle we had our heart set on was just not going to work with our budget. Tyler and Jerry were willing to crunch some numbers, go through another bank see if we could get the monthly payment down but we really wanted to stick with our lender. We asked if there was anything else that might work for us and they brought out another vehicle. We test drove that and then decided to go look at another couple vehicles on our list. We stopped at 3 or 4 other dealerships and spoke with salesmen who wanted to sell us something brand new, way out of our budget or were unwilling to work with our lender when all we needed was a purchase order, we didn't want to deal with CUDL. We decided to go back to Olympia Chrysler Jeep and move forward with the purchase of the second vehicle we had test drove. The dealership was the only one of all the ones we went to that was kid friendly. They actually have a play room for kids which was a life saver when it came to entertaining a 3 and 5 year old through the car purchasing process. Free water and espresso, vending machines and ducks, my kids were very excited to get ducks. Anyways, thank you for being so patient with us and our wild kids. We kept them there way past close on a Friday night. But we are happy in our new to us vehicle. It may not be what we had originally wanted but it ended up being exactly what we needed. We know we can afford the payments and it's a nice vehicle, sits our whole family and will be safe, reliable transportation for years to come. Thank you so much 😊
These guys were awesome! Made everything easy, and they were very knowledgeable and courteous. Highly recommend!
Worked with RC and had a great experience from start to finish. Chatted over the phone to confirm the cars availability and to talk about pricing. They allowed me to get a PPI on the car to make sure it all looked good and the car is in great condition. Definitely recommend Olympia Chrysler Jeep!
Jobe was an amazing sales person to work with. All questions were answered, searches completed to find the van I wanted, all staff were super friendly, cars are clean, and the building is clean. Great sales experience.
RC was great. I was really unsure and about the car but he worked with me to get me a deal I felt pretty good about. I will be back for my next car.
Rc is the best ever thank you for your help I 100% recommend him and the way he helped us with our loan
Our experience in buying our vehicle at this dealership was very positive. We found the sales personnel very courteous and informative with very little sales pressure.
RC was great to work with. He wasn’t pushy and answered all of our questions in a polite and professional manner. One of the best car buying experiences I have had to date!
Friendly and knowledgeable staff. I felt welcomed when I walked in the door. Thank You
Very pleased with the service we received. RC was our sales consultant and very professional in every way. I’m very happy with my new (used) car. It’s been a great experience buying a car for me at the is dealership.
Friendly. If you can work with RC I’d highly recommend it! He did everything he could for us.
RC and look were great, Very friendly and knowledgeable. Took a lot of time to show us many different jeeps until we found the one for us.
They are very kind and helpful with finding sometging that you really looking for, and they are very fair with there price
RC was willing to work with our limited budget until we could come to a deal we were comfortable with.
Best place I ever bought a vehicle. R. C. Is awesome to work with. Easy painless, fast, great service.. Thank you so much!! So Happy
Incredible service from the entire team at Olympia Jeep. They had the vehicle I've been searching for and made the buying process super easy. Don't go anywhere else for your new or used Jeep!
We have to say thanks to the Jeep Dealer and their awesome team! Victor ( our seller ) was the most professional ,friendly and helpful with us ! Also the financial team were outstanding in the process! We bought our car with no pressure and peace of mind that they offered to us the best deal !Nothing but good things to say about them ! Thank y’all for the help ! We truly recommend The Olympia Jeep Dealer and their best seller ever ; Victor !
Luke and his staff were very helpful and accommodating. Thankful they were able to help me get the vehicle I wanted. No hassle.
Quick and easy experience. Website was accurate showing the car I wanted was in stock. Staff were nice.
Liberty was excellent salesperson. Clean, comfortable sales room. Test drive was available immediately. Agreed on price. Only issue was they added on $1,900 for nitrogen filled tires, paint protection, and random stolen parts tracker. I said “no thanks,” but they wanted to add onto agreed sales price. I was ready to walk out, but they got rid of the mark up and we purchased the vehicle. Paperwork was a breeze and loved Don’s approach to my daughter, a 1st time buyer.
RC was great to work with! He took good care of my husband and I and got us into the vehicle we wanted!
Dealership was easy to arrange a scheduled test drive. They texted and called to confirm. The car was ready for the test drive upon arrival. Salesman greeted us upon arrival and quickly helps us to start the test drive. Professional with handling the paperwork and friendly.
RC was very patient with my husband and I since it took us several visits before we decided what to purchase. He was very informative and answered all our questions. We will definitely purchase our next car with him.
RC, Luke, and Mike worked really hard with my wife and I to get us in the right Jeep. We are happy to be walking a way with a great deal and look forward to purchasing another Jeep very soon.
Tyler did a amazing job at facilitating this transaction, so fun experience has been great
Outstanding dealership to work with clean place with respect from all personnel wofking there very curtious
RC was very easy to work with. He was very knowledgeable about the vehicles I looked at. The purchasing process went well to spite major butterflies. Once the purchase was complete several people welcomed me to the jeep family and explained a lot. I look forward to many years of enjoyment with my new jeep.
My original salesman quit in the middle of selling me the car. Olympia Chrysler jeep found me a knowledgeable customer service orientated individual that took ownership and finished me up. Thank you!
We came into the dealership and Luke Taylor came to us not wanting to sell, but to help us. We had just driven over the Sierra Nevada and Grants pass only to have serious car issues. Luke got us a great deal painlessly and with understanding and empathy for our difficult situation. We looked tired worn and desperate but he was not judgmental; he was kind, wanting nothing more than to solve our problem and help us get home safely.
Victor Esquivel made my entire experience super easy and stress free. Not only did I feel comfortable but he was also honest with me. I can’t wait to put my new car on the road.
RC was fantastic to work with, I recommend working with him for your next car!
RC was great!!! Very friendly and personable, he made my visit so stress & worry free, got me into the Jeep I always wanted!!!!
There was an advertising snafu with a vehicle I came to see. (Wrong vehicle associated with price, way more than I planned to spend) they owned the error and I feel really worked with me on trying to get me a good deal on other vehicles in the price range I wanted . In the end I believe they did just that, worked with me and got me a good deal. I ended up with the more expensive model jeep, (Awesome rig) and am more than happy. Michael, Chrissy and Regan great to work with you guys, thank you. Finance mngr, ... Read More Full review text opened.DealerRater - Feb 2, 2025
There was an advertising snafu with a vehicle I came to see. (Wrong vehicle associated with price, way more than I planned to spend) they owned the error and I feel really worked with me on trying to get me a good deal on other vehicles in the price range I wanted . In the end I believe they did just that, worked with me and got me a good deal. I ended up with the more expensive model jeep, (Awesome rig) and am more than happy. Michael, Chrissy and Regan great to work with you guys, thank you. Finance mngr, Tyler thanks for taking the time to explain things further.
Typer and Tyler were easy to deal with and they went above and beyond funding me the best rate and delivering the vehicle to me. Many extra perks like nitrogen in tires and tinted front windows, solid warranty. I would buy from them again.
I had a great experience working with Tyler W. He was very helpful and not pushy. It was a very no stress situation. 🙂
Great service and very pleasant people. Thanks for all your help! We’re very satisfied with our car.
Friendly salesman, Easy negotiations, good coffee ☕️. Whole process so far excellent. Would recommend to others.
Wonderful service and always fine with a smile. The sales team was efficient and dedicated to getting me into the vehicle I wanted and was proactive in making sure I had all the information needed before making a decision. The Financial team was also fantastic as they affirmed with me all the paperwork I was signing to make sure I understood what I was signing and that I wasn’t cluelessly signing anything. Overall a wonderful team and I’ll be sure to reference them in the future!
Jesse, the service agent, was very courteous, professional, detailed and helpful. Very awesome staff. Jenny guided me to the financial officer who was awesome in providing me an extended warranty for my Pacifica. Overall, excellent staff and professionalism.
Liberty did a great job and was very professional. She was patient and was very helpful.
RC was great. He pleased and rarely missed. Good experience - helpful and friendly. Will do again.
I recently purchased a used Jeep Wrangler from Olympia Jeep, and I couldn't be happier with the experience! The process was incredibly quick, friendly, and extremely easy from start to finish. The staff were professional and made me feel comfortable throughout. They answered all my questions and ensured I was satisfied with every aspect of the purchase. If you're looking for a hassle-free car buying experience, I highly recommend Olympia Jeep. They made what can sometimes be a stressful process feel seamless and enjoyable. Five stars all the way!
We have been doing business with this dealership for almost 20 years, they do not disappoint. Micheal Ellis was a joy to work with. Such a smooth friendly process. We highly recommend Olympia Jeep.
Everyone is really nice, we had the pleasure to work with Liberty she is amazing and funny.
My experience with Olympia Jeep was far from ideal. The sales process was frustrating due to poor communication between the dealership and the lender. Despite having the lender on speakerphone to clarify contradictions, the Sales Manager became defensive, threatened to cancel the sale, and claimed I was questioning his integrity. This approach left a sour taste and made the process unnecessarily stressful.
After the purchase, the issues only worsened. The vehicle was sold with the TPMS light activated. The dealership claimed it was due to oversized tires, but when I took it to Les Schwab, they found that the TPMS ... Read More Full review text opened.DealerRater - Dec 9, 2024
My experience with Olympia Jeep was far from ideal. The sales process was frustrating due to poor communication between the dealership and the lender. Despite having the lender on speakerphone to clarify contradictions, the Sales Manager became defensive, threatened to cancel the sale, and claimed I was questioning his integrity. This approach left a sour taste and made the process unnecessarily stressful.
After the purchase, the issues only worsened. The vehicle was sold with the TPMS light activated. The dealership claimed it was due to oversized tires, but when I took it to Les Schwab, they found that the TPMS sensors were simply dead and needed replacement. Once replaced, the code cleared without issue—proving the dealership’s explanation was inaccurate.
Additionally, I had to replace the tires because they were unsafe and one had a large metal shard embedded in it. Clearly, the claim about oversized tires was wrong. I also discovered that the driver-side door wouldn’t close properly because it was missing screws to hold it in place. Now, the check engine light has come on, which will require more repairs and expenses.
It’s evident that their service department either overlooked or ignored significant issues just to make the sale. I will continue to update this review as more problems arise, but based on my experience so far, I cannot recommend Olympia Jeep.
Bought a 2021 Ford F150 Lariat back on 8-25-24. As with any new/used vehicle your excited and cant wait to buy and drive it. Vehicle came with only one key, my cost to get new was over $300. Not the end of the world but still was a hassle of getting a new one. The Navigation does not work and was told by the dealer it just needs an update and wait until it come back online from a factory reset they did. It still does not work and Ford is telling me to take it to a dealer to ... Read More Full review text opened.DealerRater - Oct 17, 2024
Bought a 2021 Ford F150 Lariat back on 8-25-24. As with any new/used vehicle your excited and cant wait to buy and drive it. Vehicle came with only one key, my cost to get new was over $300. Not the end of the world but still was a hassle of getting a new one. The Navigation does not work and was told by the dealer it just needs an update and wait until it come back online from a factory reset they did. It still does not work and Ford is telling me to take it to a dealer to get it looked at. Ford is telling me it says the truck is not reachable. That would cost me $250 just to have them tell me what is wrong and then the cost to get it fixed.
The next thing I started to notice was a noise coming from the front of the truck, about a week into driving it. I called the dealer and they said they would send a tow truck and get me into a loaner vehicle. They called back and canceled everything and stopped all communication with me. I set up an appointment with a local Ford dealer but it was weeks out before they could get me in. I tried to contact the dealer again to let them know the 50K truck they sold me was undrivable and they said again that they would help get things figured out. And once again they stopped all communication with me.
Finally got it looked at on 10-16-24. It has now been almost two months of me not having a vehicle to drive.
The front differential needs to be rebuilt due to bearings grinding metal to metal. This is something that has been going on way before I bought the truck. Luckily there is still a factory power train warranty and Ford is covering the cost.
All I wanted was for this dealer to take a little bit of responsibility for selling a 50K truck that had issues before I bought it and get me a loaner until the truck got fixed. But they just told me two times they would help and both times backed out of helping me.
I live 80 miles away from work and have a family that needs a vehicle on a daily so this situation has been horrible and a huge burden. I have given this dealer and the sales manager Nate Schilling multiple opportunities to make this right and they flat out refused to help me in anyway. I don't like to leave negative reviews but this something that needs to be out there for others to take into consideration when shopping for a vehicle.
I know things like this can happen when buying any new or used vehicle but its how I was treated from this dealership that I am really struggling with.
I have attached pictures of all the metal that came out of the front diff when the fluid was changed. Luckily I saved the fluid and brought it to the Ford dealer so they could have this and the oil fluid as a sample.
RC was very friendly initially and we went into the dealership after work with our 1 year old. We test drove the vehicle and liked the rav4 hybrid. After the test drive he wanted to talk numbers. We were already told by a colleague of his the vehicle had been on the lot 60 days so was soon going to auction. He offered us under what our trade in value vehicle was worth and was high pressure sales telling us we had to sign on the line before anything could be done. He got super pushy and rude and we were only $1,500 ... Read More Full review text opened.DealerRater - Oct 1, 2024
RC was very friendly initially and we went into the dealership after work with our 1 year old. We test drove the vehicle and liked the rav4 hybrid. After the test drive he wanted to talk numbers. We were already told by a colleague of his the vehicle had been on the lot 60 days so was soon going to auction. He offered us under what our trade in value vehicle was worth and was high pressure sales telling us we had to sign on the line before anything could be done. He got super pushy and rude and we were only $1,500 in difference. Because he was rude and pushy we chose to walk away. He then called my husband a week later and after we told him we bought a private party sale of a Tesla he told him that was not a wise choice. Would not recommend dealing with this dealership or RC. The manager Sean seemed nice but I know they were just talking crap of how not to make a sale in his office. Very unprofessional.
RC was incredibly high pressure once we got to talking numbers. Absolutely would not move on the price of our trade in (we were able to get the price we wanted later selling, not trading, at a different dealer so our number wasn't unfair), and was using heavy handed tactics to try to make us agree to saying we'd buy the vehicle before even taking numbers to his sales manager. My wife called his numbers out for being wrong (she used to work in finance and knew what she was saying) and he was incredibly rude to her ... Read More Full review text opened.DealerRater - Oct 1, 2024
RC was incredibly high pressure once we got to talking numbers. Absolutely would not move on the price of our trade in (we were able to get the price we wanted later selling, not trading, at a different dealer so our number wasn't unfair), and was using heavy handed tactics to try to make us agree to saying we'd buy the vehicle before even taking numbers to his sales manager. My wife called his numbers out for being wrong (she used to work in finance and knew what she was saying) and he was incredibly rude to her in response. We ended up walking out without getting the vehicle in large part due to his behavior. When he did his follow up call later he was very condescending about the vehicle I told him we had purchased.
Awesome group of people. Definitely worked with me to get exactly where I wanted. Very open and honest. I will be a returning customer forsure!
My experience left a lot to be wanted. I understand paying tax and documentation fees, but there were so many add-ons to the price of this $34,000 truck that it came out to over 43,000 by the time they were done. I cordially requested that those items be removed because I didn't approve any of them or at least it didn't require them. It was explained to me that these items are installed before the truck is put on the lot so they're automatically added to the price of the truck. I mentioned that those items should have been ... Read More Full review text opened.DealerRater - Oct 3, 2023
My experience left a lot to be wanted. I understand paying tax and documentation fees, but there were so many add-ons to the price of this $34,000 truck that it came out to over 43,000 by the time they were done. I cordially requested that those items be removed because I didn't approve any of them or at least it didn't require them. It was explained to me that these items are installed before the truck is put on the lot so they're automatically added to the price of the truck. I mentioned that those items should have been mentioned up front in the internet ad so people would know that the truck was going to cost more than what they have at listed at. Needless to say it was an effort and futility so I left pretty disappointed. As a point of clarity I should mention it was as no fault of the salesperson. It was after my criteria was written down and taken back to whoever was behind the doors in the back of the sales office that he returned with a bunch of stuff that was never mentioned in the ad. I was in possession of my pre-approval and over $10,000 in cash for my down payment. I fully intended on buying a truck that week. They were one of three or four dealers left that had the model that I was looking for. I suppose this was just the silver lining that led me to the five star dealership I bought my truck at. The one I got was 40,000 less miles, 5 years newer, and $6,000 less which allowed me to purchase an extended warranty and still drive home spending far less than the listed price on the truck I found at Olympia Chrysler Jeep. Happy shopping.
Best regards,
Lance Denison
Great place, but can't help me because of the title and what I owe left on my truck , upside down I guess, but it was my dream used jeep too 😔
Great experience thru out the buying process. Fabulous sales person and finance closer. Would recommend the dealership to anyone.
If you are in the car buying process DO NOT shop here! They overprice vehicles far beyond what they are worth and tell you that nothing can be done and are unwilling to negotiate. Worked with this place for over a month and even after roughly a 7k drop in price for this vehicle, they still wanted to quote me as if I was buying a brand-new car fresh off the lot! This dealership is shady and will give you information and agree on things only for them to immediately take them back or not be honored. Understanding that when ... Read More Full review text opened.DealerRater - Aug 29, 2023
If you are in the car buying process DO NOT shop here! They overprice vehicles far beyond what they are worth and tell you that nothing can be done and are unwilling to negotiate. Worked with this place for over a month and even after roughly a 7k drop in price for this vehicle, they still wanted to quote me as if I was buying a brand-new car fresh off the lot! This dealership is shady and will give you information and agree on things only for them to immediately take them back or not be honored. Understanding that when it comes to prices and rates, the dealership isn’t the one to directly determine those we were not initially upset. After multiple visits we only wanted to work with a manager as we felt that we were not getting a fair shake. We worked with the GM directly. Worst decision ever. He was not helpful even in the slightest and unwilling to make any negotiation of any sort. If you require extra work, the finance mangers/ store managers, and sales reps do not care, they will do the bare minimum and say there’s nothing else that can be done. They are not willing to show any sort if information on the car besides Carfax. Its like pulling teeth to get any maintenance records while the car is in their care. Don’t shop here and honestly, I would avoid it at all costs. Long ago I got sold a lemon vehicle and nothing could be done then. I’m not sure why I expected anything better this time around. Don’t spend your money here, don’t waste your time, keep driving down the same road and pick another dealership in the area. I wish Tyler W. from sales worked in another location or dealership cause he is the only helpful person in this entire building. This place is unprofessional, they lack communication, they lack knowledge of their own vehicles on the lot and will waste your time. Do yourself a huge favor, skip this headache of a place and go spend your hard-earned money somewhere else. You at least wont regret that.
As expected: Made an appointment for service and this dealer had completed the service within an hour. Thank you.
My last service and oil change took over an hour and a half even though I had an appointment. I watched outside for over fifteen minutes when no one was working on my vehicle and 3 device techs were just sitting around talking.
Great people, Awesome service! Need a ride from the airport? They’ll send someone to pick you up!
Cody was great and called me immediately when there was a change in the initial quote.
I bought a used car from them, I’ve had issues with the brakes since I got it. They told me 2 times the brakes were fine. They were grinding, squealing, making a very loud noise, felt like they wouldn’t stop when they started grinding and also had a crazy amount of brake dust on my wheels, I’ve never seen so much before even though there wasn’t anything wrong with the brakes so they said. This all started right after I got the car. The 3rd time I took it to them they said it was a pin ... Read More Full review text opened.DealerRater - May 7, 2023
I bought a used car from them, I’ve had issues with the brakes since I got it. They told me 2 times the brakes were fine. They were grinding, squealing, making a very loud noise, felt like they wouldn’t stop when they started grinding and also had a crazy amount of brake dust on my wheels, I’ve never seen so much before even though there wasn’t anything wrong with the brakes so they said. This all started right after I got the car. The 3rd time I took it to them they said it was a pin that was put in wrong and it was rubbing on the router, that wasn’t the problem at all. It didn’t fix anything, after the 3rd time they stopped responding to me. After the 3rd time taking it to them and numerous times telling them there’s something wrong and being scared to drive the car I took it to another shop and they had to change the break pads out. The car also had no oil after 1,500 miles, had to add oil tell I could get an oil change and the oil was filthy, they also said they did an oil change before I bought it. I will have to do another oil change soon since the oil was so bad. Hopefully I won’t start having engine issues soon. Needless to say, I wouldn’t ever buy a car from them again and I suggest you also find somewhere else to buy a used car.
Jason and the service manager did great resolving our request, speedy and professionally. Thank you! All the staff today were polite and respectful. We are happy customers, and looking forward to buying a new Jeep Wrangler from you as tradition since 1998. Happy Hoidays! Thomas and Phyllis Craig
Their sales staff is informative and low pressure. They helped me find cars that might fit my needs. Also have kept in contact with me when they get new arrivals.
Michael Perram is a liar who did not honor the agreement we had on a purchase agreement.
I was there to do a trade in. So I can get larger vehicle. Other dealerships they give me between 8k and 9k for my car and I was hoping to get better deal with Olympia Jeep. But the give me only $1,500 for my car. Of course No. I'm not recommending this dealership to anyone who wants to do trade in.
Michael Perram is the sale guy to find! Great guy, got us in the right Jeep!
Always polite accurate and honest never overcharging. I purchased my Jeep from another dealership, but, I take my Grande Cherokee to Jeep in Olympia. I love my JEEP!
I drove from Central Oregon to Olympia Jeep to pick up a 2020 Ford Escape I had purchased based on salesperson disclosure. The end result was that the vehicle had many issues not disclosed; no second key fob, no factory door code for touchpad entry, sound system subwoofer blown out, spare tire tools missing, permanent stain on passengers seat, extreme water spotting on exterior and glass (cost $500 to have it professionally polished out), and a noise coming from rear differential in slow turns.
I was able to get an appointment on short notice. The staff are always very friendly and quick!
I bought an 1989 Wrangler and found out there was a recall on the emergency brake. Called them and they said it had been done, so i explained no it hadn't that the top bracket was broke and the emergency brake is flopping around. I said you don't have to fix it just get me the part I'll buy it and do it myself and they replied we can't do that as its a recall part. So instead they figure is ok for the emergency brake to fail and run over a kid playing behind the jeep ... Read More Full review text opened.DealerRater - Dec 11, 2021
I bought an 1989 Wrangler and found out there was a recall on the emergency brake. Called them and they said it had been done, so i explained no it hadn't that the top bracket was broke and the emergency brake is flopping around. I said you don't have to fix it just get me the part I'll buy it and do it myself and they replied we can't do that as its a recall part. So instead they figure is ok for the emergency brake to fail and run over a kid playing behind the jeep in the street. WOW!!!!!!!!!!!!!!
Great service as always! Thank you and your team, it is much appreciated! Thank you
Service and parts staff were very friendly and helpful Knowledge of my jeep and appointment was spot on.
I had an excellent experience. High quality and fast customer service. They asked if I wanted coffee also. Thank you for your quality service
They have a great staff, are very professional and made my buying experience so simple.
Steve was so great! He listen to me and found me the best car. Thank you so much.
I have always been treated very well at this dealership. Scheduling service is fairly easy. The service people are all friendly and professional. The service itself is also done in a timely manner and professionally.
They had my Jeep for over a week and never resolved the issue I took it in for. I was called only once and I left several messages for a call back. Once I was called, the representative could not tell me what was done or wasn’t done. The technician was out sick - he did not leave notes on the status of my vehicle. They wanted to keep my vehicle for “two more days” to figure it out. I finally picked it up and took it somewhere else—it was fixed in half a day. I’m never ... Read More Full review text opened.DealerRater - Oct 18, 2021
They had my Jeep for over a week and never resolved the issue I took it in for. I was called only once and I left several messages for a call back. Once I was called, the representative could not tell me what was done or wasn’t done. The technician was out sick - he did not leave notes on the status of my vehicle. They wanted to keep my vehicle for “two more days” to figure it out. I finally picked it up and took it somewhere else—it was fixed in half a day. I’m never going back to Olympia Jeep.
Excellent service Call with my problem got in touch with service I was told to bring it in and it was taken care of right away
Best Dealership experience we have ever had! We went in without an appointment to look at used Jeeps. After skimming a small selection we were able to test drive a couple different options. We decided what we liked and disliked about each option and were not sure where to go from there. Working with Ben was amazing, being unsure of exactly what we wanted he offered to show us a personal vehicle on the lot to see what we thought about it. After we still were unsure Ben suggested we build a Jeep and worked us through the whole process ... Read More Full review text opened.DealerRater - Sep 23, 2021
Best Dealership experience we have ever had! We went in without an appointment to look at used Jeeps. After skimming a small selection we were able to test drive a couple different options. We decided what we liked and disliked about each option and were not sure where to go from there. Working with Ben was amazing, being unsure of exactly what we wanted he offered to show us a personal vehicle on the lot to see what we thought about it. After we still were unsure Ben suggested we build a Jeep and worked us through the whole process and anything he was unsure about he made a phone call to find out the answer. Ben was more than willing to help us find exactly what we wanted and he even stayed after closing with a smile on his face, and was very happy to help us anyway he could. He was amazing!
I had very good customer service. They made my purchase a relaxed and pleasant experience. Matt Stender was a very helpful sales person. He helped me design the perfect Jeep for my needs. He took the extra steps to make sure my first Jeep Purchase was positive. He also followed up after the sale to make sure I was satisfied.
First time there. Friendly service & nice facility. Car was washed. Woman checking us in was very pleasant & courteous. Service time shorter than we expected which was nice.
Called for an appt, got an appt in a good amount of time. Got good service by all. The guys in service did a good job keeping me updated.
Aaron took great care of me from the moment I drove in for an oil change. Chance did a great care in inspecting my Pacifica and oil change. Aaron and Chance I can’t thank you enough for letting me know that my cabin and air filter needed to be replaced. The prices on on the filters were very reasonable. The wait time went fast, the coffee was great, the wait area was clean, and the showroom was nice. You have a customer for life Olympia Jeep. Also thank you for the car wash
Went in to get the brakes done on my 2010 T&C. Told me it was going to be $1200 complete. Picked it up and it has this clicking sound. Tech said it was brake clips and ta safety issue. Very annoying noise. Brought it back to replace the clips, said it needed w calipers. Asked why didn’t tell me first time? Said he’d discount labor 1/2 hour. Brought it in and they charged me an extra half hour, 2 hours total. Watched tech while he had it on the lift. Only took him half an hour. Complained to relationship manager ... Read More Full review text opened.DealerRater - Aug 1, 2021
Went in to get the brakes done on my 2010 T&C. Told me it was going to be $1200 complete. Picked it up and it has this clicking sound. Tech said it was brake clips and ta safety issue. Very annoying noise. Brought it back to replace the clips, said it needed w calipers. Asked why didn’t tell me first time? Said he’d discount labor 1/2 hour. Brought it in and they charged me an extra half hour, 2 hours total. Watched tech while he had it on the lift. Only took him half an hour. Complained to relationship manager to no avail.
The dealership is ok. If you order from them don't expect updates, but that's not what got them a one star review. Mark S. (His name is so un-legible I cannot read it on any of the documents.) Tired three times to slip items into the sale of my vehicle. Each time saying I took the addition out and added in a different addition. A week and half later he called me to "resign" and raised the interest rate, looked into this and found out it was a dealer scam called "Finance Reserve." He ... Read More Full review text opened.DealerRater - Jun 3, 2021
The dealership is ok. If you order from them don't expect updates, but that's not what got them a one star review. Mark S. (His name is so un-legible I cannot read it on any of the documents.) Tired three times to slip items into the sale of my vehicle. Each time saying I took the addition out and added in a different addition. A week and half later he called me to "resign" and raised the interest rate, looked into this and found out it was a dealer scam called "Finance Reserve." He never gave a clear reason as to why said, the original bank wanted 3k more down, and when I said ok, it raised to 4k. It was never about that as I put 15k down. Not only did he scam me into a higher interest rate, he STILL added unapproved items into the sale. He claimed there was a non-negotiable processing fee. Got a call from the bank today to thank me as a customer and go over my sale. Mark added in a service plan. HE HIDE IT IN THE SALE AS --REPEL-- WHICH IS A SERVICE PLAN. For three basic oil changes that he said were complementary. If you are fine with a Dealership deciding what you buy with the purchase of then this dealership is a go. If you are not ok with being lied to and having items snuck into your sale, you should steer clear. The bank the loan is through is taking care of the malpractice and it will be getting removed from the loan. Mark will do anything to make a dollar off you, even if that means lying to your face about what's in the sale or being up front with what items in the sale are. After purchasing my vehicle during the long wait I had ample time to do my homework, if you want a good deal on a Jeep go north, the further the better the prices any way. If I had to do it over again I would have driven hundreds of miles to deal with a trust worth dealership that doesn't feel the have the right to deceive their customers when they are explicate with what they want
The old "Bait and switch" sales approach. My wife and I bought a 2018 Grand Cherokee in May 2021. After a test drive and a few hours of negotiations over the value of our BMW trade value we agreed on a bottom line difference. This is when the fun started. The salesperson wanted to add a $249 glass and paint treatment. I declined to have that done, and that same salesperson stated that he would be able to "Waive" the additional cost of the treatment for the glass only treatment. The Jeep was moved to "the shop" ... Read More Full review text opened.DealerRater - May 20, 2021
The old "Bait and switch" sales approach. My wife and I bought a 2018 Grand Cherokee in May 2021. After a test drive and a few hours of negotiations over the value of our BMW trade value we agreed on a bottom line difference. This is when the fun started. The salesperson wanted to add a $249 glass and paint treatment. I declined to have that done, and that same salesperson stated that he would be able to "Waive" the additional cost of the treatment for the glass only treatment. The Jeep was moved to "the shop" where this treatment was supposed to be applied, and after several minutes the vehicle was returned to the front of the showroom.
Now it was another hour wait to get to the Finance Manager to go through the final steps of a cash sale. Somewhere during the process he ask us to sign a document stating that we had declined both the paint and glass treatment. That statement caused the hair on my neck to stand up and I explained that we had in fact declined the paint coverage but that the sales person had agreed to "Waive" the fees associated with the glass coverage and that the vehicle had been moved to have the application completed. He seemed shocked and stated that he would look into the issue. This ended up with the General Manager in the Finance office stating that the sales person was not allowed to "Waive" that fee. I stood up, thanked him for the chance to do business with Olympia Jeep but that over the addition of a $249 fee our deal was not going to happen and that we would move to another dealer. The GM tried to argue over that point for a couple minutes and finally yelled at the Finance Manager to "JUST GIVE IT TO THEM" slammed the door and left the office. At this point the windshield glass treatment had been done but the additional paint treatment had not been done as the vehicle had not moved from the front of the showroom.
Finally after an exhausting 4 hour ordeal we left the dealership. The next day we were to take the BMW to the Dealership to finalize the sale. Before leaving in the morning it occurred to me that the "Paint Protection" had never been done, prompting a call to the Finance Manager, to see if they needed the Jeep in order to complete that process. After 4-5 hours I got a return call that shocked me! He stated that on every vehicle that goes through the detail process has both the glass and paint protection add at that time. Wait, you mean to tell me that every vehicle you sell has the protection applied, he stated yes.
The bottom line is that this additional $249 is simply a pure profit to the Dealership! If, in fact, every vehicle has the process installed why try to lie and pretend to add it after the fact? Basic Auto Dealership Bait and Switch 101! Buyer Beware!
The value of the Jeep was fair, the end trade value was fair (enough) but the added BS is simply dishonest. As a glass industry professional the bottom line cost for the process that they claim to have installed, Diamond Fusion, is less than $10 and takes less than 5 minutes to complete. More dishonesty!
Why can't you simply negotiate the deal on the new vehicle and trade?
A New Jeep owner.
